Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the USA, Canada, the UK, Ireland, Germany, France, and Spain, as well as franchise locations throughout Europe. Through tremendous leadership and the entrepreneurial spirit of our employees, we have built the largest car rental brand in North America, known for exceptionally low rates and outstanding customer service. Enterprise opened its first on-site airport location at the Denver International Airport; we now operate 230 on-site airport locations throughout the nation and in Canada.
Enterprise Car Rental is recognized throughout the car rental industry as a leader for quality and service. Enterprise car hire operates more than 7,000 rental offices in five countries, with a rental car fleet of more than 713,000 vehicles including more than 120 different makes and models.
Enterprise Founder Jack Taylor looked around his small office one day and saw a handful of co-workers fielding phone calls, calculating rates and prepping cars. But he saw something else, too. He saw people doing ordinary, everyday things with extraordinary passion and focus. He saw people willing to go well beyond their own jobs to get the whole job done right… people who believed in his vision and made it their own. Thus, the foundation was laid – superior customer service – for what would become the largest car rental company in USA & Canada.
To ensure that our ability to provide superior customer service is never compromised, we’ve created a unique way to measure Enterprise customer service satisfaction. Every month, we measure customer satisfaction with each local branch through telephone surveys of hundreds of thousands of our customers. Each branch earns a ranking based on the percentage of its customers who say they were completely satisfied with their last Enterprise experience. We call that ranking “top box,” and that’s the standard of excellence we set for ourselves when we work with our customers.
Enterprise offers a wide variety of newer makes and models. When form and function are important, Enterprise offers a full range of luxury vehicles, minibusses, sports car rental, pickup trucks, and cargo vans. Successful businesses are recognizing the many benefits and cost savings of renting instead of reimbursing for miles.