FREQUENTLY ASKED QUESTIONS

In this area you can view your booking details, print your voucher and change or cancel your booking. For further information please visit our Car Rental FAQ page.

Please e-mail the agent directly with your details. The e-mail address is on your voucher.

Please click on ‘create a new problem ticket’ , enter the amended locations and car group, save the ticket and we will change the details for you. Please note that the car rental price might vary.

Cartrawler is a certified as part of the VeriSign Secured Seal program. This means your credit card and any other confidential information is protected with industry-leading SSL encryption. For more information see: www.verisign.com

We cannot guarantee a CD player with the rental vehicles, however most rental vehicles come with them as standard now.

One way rentals are possible, they are incorporated in the booking process. If the booking engine doesn’t return a rate it unfortunately means that a one way is not possible. Unfortunately we can not presently perform any international one way rentals.

We can only guarantee the category and transmission of the vehicle. However we can request specific vehicles with the supplier if they have it in stock. Please note that this may take longer to confirm .

We will make every effort to supply the model displayed on our website. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available, the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.

This will depend on the car rental agent you are renting from and what their cross border travel restrictions are. We detail whether this is allowed or not at time of booking. Click on the rate details when you are selecting your car. In most instances, vehicles can be taken outside of the country of rental further information can be found in the Rental Terms & Conditions on the final booking page of our online reservation system.

NB: Please contact us for one-way car hire prices for individual countries or refer to the list below.

Once you have placed a booking online, you will receive a booking confirmation to the email address you supplied while placing your booking.

NB – This is not your car hire voucher and you will be unable to collect your vehicle with this email only.

A reservation is only confirmed once credit card details have been supplied and you receive a reservation voucher from us or one of our partners. This voucher must be produced on collection of your vehicle.

Online car hire bookings will be taken 12 hours before departure. Bookings for collection in the next 12 hours please contact us to insure you have your car hire voucher before travelling.

When you generate your quote click on rental conditions for the vehicle you want – this will display all the cards that are accepted.

Our website accepts debit and credit cards, but not cash to reserve a vehicle. However none of our rental partners/suppliers accept cash or debit card for deposits or excess, you must provide a credit card in the name of the lead driver. If the vehicle is a fully prepaid booking a credit card will still need to be provided to cover the insurances.

If you wish to extend the rental period, after collection of the car, you may be charged locally at the local daily rate, which may be higher than our pre-paid rates. You will need to contact our car rental partner directly to advise them of your revised drop-off date and to confirm the charges involved.

Extending or shortening your rental prior to travel is also possible, this can be done on the web by contacting us.

Please contact the office from which you hired the vehicle. You will find the contact information on your voucher and/or your rental agreement. The renter will be required to inform the rental agent immediately of any accident. The renter must take the following measures:

– Obtain complete details of the persons involved in the accident as well as of any possible witnesses.

– Immediately provide the rental agent with all the details regarding the accident, which may be of use.
– Immediately notify the authorities if the third party should be investigated or in the event of injured persons.

– Do not leave the vehicle without taking correct measures to protect and safeguard it.

If your lead driver is under 25 years of age or over 65 years of age please advise at time of booking by contacting us as there may be some restrictions or an underage/overage drivers’ surcharge which will be charged locally.

Additional drivers can be added on arrival at the rental office. All Additional drivers must be physically at rental the counter with their own drivers licence at time of rental, to sign the rental agreement.

Please note that all additional extras and additional drivers are all paid for at the local rental office on collection of the vehicle.

Whilst every effort is made to avoid any unnecessary inconvenience to travelers during such times of change, it is inevitable that at certain, specific times of the day when two or more major airlines arrive into a location at the same time, delays of some sort or another may occur.

Check the address on your car rental voucher. Locations will vary depending on car rental partner, but most will have a courtesy bus to their office if they are not located directly in the arrivals lounge.

Vouchers are sent to the email address provided online at the time of reservation. The usual delivery time for car hire vouchers is 2 business days. If you still have not received you voucher after 2 business days (Exclude Sunday), please contact us and we will reissue the voucher to you. If you have made a reservation and have not recieve a booking confirmation by email, please check all spam/bulk folders for your email address.

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Drivebookers Car Rental FAQ’s

The car rental process is typically divided into three main phases, firstly the booking phase, then the rental phase, and the return and post-rental phase. Each of these phases, while equally important, can result in a number of different questions for first-time and seasoned travelers booking a car rental. Below you will find a simple list of our most frequently asked questions regarding the entire car rental process.

Very Important Information

What is a car rental voucher? 
In the event of a failure to present the required documents and/or credit card, the car hire supplier may refuse to release the car and no refund will be given. For car hire, on the pick-up of your car, you will be required to present

(A) a full driving license from your country of origin (both parts in the case of a license issued in the united kingdom which is issued in two parts),

(B) your valid passport and a valid credit card in the name of the person listed as the main driver on the booking with sufficient available funds to cover the excess on any insurance policy related to the car hire (as applicable), and

(C) a printed copy of your voucher. Please review your transportation conditions for any further and/or alternative requirements of the transportation supplier and/or local law. For example, in the united kingdom proof of address may also be required.

Frequently Asked Questions

How do we use it? Please take a moment to browse our most frequently asked questions in regard to renting a vehicle with Drivebookers. Click on a heading topic to display a list of answers related to the topics below.